Proper solving of business tasks directly depends on stable work of IT systems in the organization; those systems should be provided with adequate professional support. IT systems functioning should be secured on an ongoing basis; otherwise they may become the small leak that ruins a ship.

DigitalXpert provides maintenance and support for both own solutions and 3 rd party products. We strive to help in effective exploitation of own products, and so we offer our customers a complex technical maintenance. DigitalXpert's specialists are trusted in product support, implementation in other companies, and also, if necessary, in assisting the customer's end users. Thus, it can be said that our company provides the full scope of IT services: audit and consulting – project designing – project realization – support and maintenance - training.

In short timeframes, DigitalXpert's employees can modernize and improve functionality of both own and 3 rd party products; this is a very popular demand nowadays. When auditing IT infrastructure, we analyze IT as used in business processes, taking into account the close connection between IT and business.

Our maintenance and support services include:

• IT infrastructure outsourcing;
• Informational security outsourcing;
• IT systems administering and support;
• Business applications support (both own and 3 rd party);
• Security policy development and audit;
• Users support.

IT systems support and maintenance outsourcing (handling part of works or processes to an external organization) has become a usual business practice. For small- and middle-sized companies it is more profitable than creating own qualified IT departments. Using resources of partner companies is an optimum way out; this provides evident profits of both material and non-material nature, including:

• More concentration on main trends in the company's activity;
• Clear structuring of activity types and business processes;
• Optimization of expenditures for IT resources management: cutting costs on IT infrastructure implementation, maintenance and modernization;
• Solution to the problem of hiring qualified specialists;
• High quality services guaranteed;
• Lowering the risk of business downtime;
• Timely implementation of new informational technologies and in-time modernization of IT structures.

DigitalXpert's advantages in maintenance and support service providing:

• Ongoing monitoring;
• Qualified administering;
• Multi-tier security architecture;
• Help in systems setup and exploitation;
• Consultations on optimization of hardware and software complexes;
• Possibility of organizing IT outsourcing for separate functions or the organization as a whole;
• 1 year of free support for applications implemented by DigitalXpert;
• Adding features to software at the customer's request as part of maintenance process;
• Ongoing feedback to the customer while performing services.

The support service can be contacted by phone, fax, or e-mail:

• Phone:  +7 812 449 72 86
• Fax:  +7 812 449 72 87
• E-mail:  info@digitalxpert.net

High quality of DigitalXpert's products and services is reflected in the positive references of our customers. Please click here to see some of them.